Privacy Policy | CarbonTech

CarbonTech (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.

Last updated: September 2026

What information we collect

Your name, phone number and email address
Your vehicle details (make, model, registration) and the service or symptoms you describe
Your suburb or service address
Booking, enquiry and payment information
Website usage data, via cookies and analytics (see below)

How we collect it

We collect information directly from you when you call us, complete an enquiry or booking form, email us, or interact with our website and social media. Some technical information is collected automatically when you browse our website.

How we use your information

To respond to your enquiries and provide quotes
To schedule and carry out your DPF, intake or hydrogen cleaning service
To process payments and keep service records
To contact you about your booking or a follow-up
To improve our website and services
To send updates or offers where you have consented (you can opt out at any time)

Disclosure to third parties

We do not sell your personal information. We may share it with trusted providers who help us run our business — such as our CRM and booking platform, payment processors and IT providers — only so they can perform services for us. Some providers may store data on servers located outside Australia.

Cookies and analytics

Our website uses cookies and analytics tools, including Google Analytics, Google Tag Manager and Facebook, to understand how visitors use the site and to improve your experience.

We also advertise with Google Ads, which may use cookies to show you our ads on other websites after you have visited ours (remarketing). You can opt out of personalised Google ads at adssettings.google.com, and you can disable cookies in your browser settings, though some features may not work as well.

Live chat, forms and text messages

Our website includes a chat widget and booking forms provided by our CRM and booking platform (LeadConnector). Details you enter in a chat or form are stored in that platform, and we may reply by phone, SMS or email about your enquiry or booking. You can ask us to stop contacting you at any time.

Data security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No method of transmission or storage is completely secure, but we work to keep your information safe.

Accessing and correcting your information

You can ask to access or correct the personal information we hold about you at any time — just contact us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

CarbonTech
470 St Kilda Rd, Melbourne VIC 3004
Phone: 0483 926 061
Email: info@carbon-tech.com.au